Introduction
Dule.ai (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, website, and applications (collectively, the “Services”).
Information We Collect
Information You Provide to Us
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Account Information: When you register for Dule.ai, we collect your name and email address.
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Google Account Information: When you connect your Google account, we collect information from your Google account as permitted by the access you grant. Specifically, we require access to:
- Your name, email address, and Google profile picture
- Your calendar to view and edit events
- The ability to create secondary calendars on your Google Calendar account
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Communication Data: Emails you send to our service addresses (ending in “@dule.ai”) and their contents.
Information We Collect Automatically
- Usage Information: How you interact with our Services.
- Device Information: Device type, operating system, and browser information.
- Log Data: IP address, access times, and pages viewed.
Paddle as Merchant of Record
Dule.ai uses Paddle.com as its Merchant of Record for all paid transactions. Buyers contract directly with Paddle for payment processing, not with Dule.ai. Depending on your location, your agreement is with:
- Paddle.com Inc. (U.S. buyers)
- Paddle Payments Ltd. or Paddle.com Market Ltd. (non-U.S. buyers)
Paddle’s registered contact email is [email protected].
Payment and Buyer Data Handling
All payment-related data (such as name, email address, billing address, VAT/GST number, last four digits of card, and IP address) is collected and processed by Paddle. Dule.ai only receives the information necessary for product fulfilment and customer support.
Paddle is responsible for fraud prevention, tax compliance, and PCI-DSS compliance as part of its role as the Merchant of Record.
Cookie and Tracking Disclosures
The Paddle Checkout is embed on our site may use cookies and device fingerprinting technologies to enable fraud prevention and authorize payments. For more details, please review Paddle’s Cookie Policy.
Legal Basis and International Transfers
Paddle may transfer buyer data internationally, including to the U.S., in accordance with applicable data protection laws and GDPR-compliant Standard Contractual Clauses (SCCs). The lawful basis for processing buyer data includes the necessity of contract performance and Paddle’s legitimate interest in fraud prevention and tax compliance.
Dule.ai accesses only data required for product delivery and support under legitimate interest or contractual necessity.
Dule.ai uses Paddle.com as its Merchant of Record for all paid transactions. Buyers contract directly with Paddle for payment processing, not with Dule.ai. Depending on your location, your agreement is with:
- Paddle.com Inc. (U.S. buyers)
- Paddle Payments Ltd. or Paddle.com Market Ltd. (non-U.S. buyers)
Paddle’s registered contact email is [email protected].
You can find additional details in the Paddle Privacy Policy.
Use of Google Analytics
We use Google Analytics to better understand how users interact with our website. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages. This data helps us improve our website experience and service performance.
Google Analytics data is aggregated and anonymized wherever possible. For more information, please see Google’s Privacy Policy.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
How We Use Google User Data
When you connect your Google account to Dule.ai, we may access:
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Email Data: We process emails to understand content, identify actions, and assist with scheduling. We do not require access to all your emails. Instead, we only read emails explicitly sent to Dule (in to, cc, or bcc).
This data is processed by OpenAI’s API and is not stored long-term. We do not share this data with other third parties. For more details, refer to OpenAI’s privacy policies:
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Calendar Data: We access your calendar information to help schedule events, manage appointments, and create secondary calendars for administrative purposes. We do not share this data with other third parties.
We use this data to:
- Provide, maintain, and improve our Services
- Process and respond to your requests
- Assist with scheduling and managing your calendar
- Personalize your experience
Data Storage and Security
- We store your data in secure cloud environments using AWS services including DynamoDB and S3.
- Sensitive private data and email contents analyzed by Dule.ai are secured and stored temporarily in AWS S3 for the duration required for the functioning of the app. This data is not stored long-term.
- We implement appropriate technical and organizational measures to protect your data.
- We retain your data only as long as necessary to provide our services and as required by law.
Data Sharing
We do not sell your personal information. We may share your information:
- With service providers who help us deliver our services
- To comply with legal obligations
- With your consent
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Revoke access to your Google account at any time
- Opt out of certain data collection
Limited Use Disclosure
Dule.ai’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect data from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]